OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

You will be responsible for delivering business value to customers by architecting effective information systems solutions that address the customer's business problems, needs and opportunities. Facilitate the definition and refinement of cloud infrastructure automation strategy, architecture and standards, modernizing and rationalizing business and IT processes. Therefore, you will collaborate with project managers, presales and the account teams to ensure effective and efficient design, development, delivery, deployment, testing, operation and support to meet or exceed revenue, product, customer satisfaction and market share goals for assigned accounts.

WHAT THE ROLE OFFERS

• Solution Design & Architecture: Design, develop, and implement ITOM solutions using industry best practices and ITIL framework; Ensure ITSM solutions are scalable, secure, compliant and meet the customers' business goals

• Platform Configuration & Customization: Integrate ITSM tools with existing IT infrastructure
• Stakeholder Collaboration: Collaborate with business stakeholders to understand their needs and translate them into technical requirements for the ITSM platform
• Process Optimization: Develop automation workflows to improve efficiency and reduce manual tasks
• Governance & Compliance: Ensure ITSM solutions are scalable, secure, compliant and meet the customers' business goals (also mapped to Solution Design)
• Training & Support: Document solutions and processes for future reference

WHAT YOU NEED TO SUCCEED

• 5+ years of proven experience in ITSM roles
• Hands-on experience with ITSM platforms (e.g. ServiceNow, BMC Remedy)
• Experience in designing and implementing ITIL-based processes (e.g. Incident, Problem, Change)
• Beneficial would be a background in enterprise architecture or solution design
• Beneficial would be experience in some of the following technical areas: public cloud (e.g. AWS, Azure), integration techniques (e.g. APIs, web services), data modelling and workflow automation
• Relevant certifications (e.g. ITIL intermediate or expert level, ServiceNow certified, TOGAF, PMP/Prince 2) are considered a plus
• Fluent French and English language skills, both written and spoken.

ONE LAST THING

Make things work well with smart methods, clear communication, and always trying to do things better. It's not just about regular work; you get to create new ideas and build good partnerships. Join a collaborative place where we appreciate talent, and your work makes a difference right away. It's more than a usual job; it's a way to leave your mark on big projects and be part of a team with a mission.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.