Job Title

Technical WriterBusiness Environment

The Programs, Delivery & Support department plays an important role in enhancing the travel experience through consulting, collaboration, and knowledge delivery. This department is dedicated to ensuring that both internal teams and airline customers receive high-quality service and support. The team is composed of professionals in various fields, including service experience, service transition, improvement, knowledge management, process and platform transformation, and product change management. They work closely with other departments to implement interfacing and APIs, data analytics, and business intelligence solutions.

The technical writer engages with a range of stakeholders to determine the appropriate type of end-user documentation required for one or more airline products to ensure that customers can successfully use a product and its functionality to fulfill their business needs. The technical writer takes responsibility for the assigned documentation projects and designs, develops, and delivers the required deliverables, such as user guides, online help, knowledge articles, and onscreen text, on time and to the required quality. They may also be called upon to peer review a colleague's work or to provide guidance or mentoring.

Your Main Responsibilities

• Own user documentation for Airline products:
  
  • Manage projects and prioritize activities
  • Be an effective communicator and build strong relationships with key stakeholders
  • Be proactive for assigned products and actively build understanding and expertise in the product area
• Identify users' needs and design the best solution:
  
  • Interact with internal stakeholders to understand the product learning requirements
  • Analyze the audience to understand their learning needs according to their business objectives and expertise
  • Determine the best method of content delivery
• Develop content in line with analysis findings:
  
  • Work with R&D to provide input for onscreen text to facilitate product adoption
  • Interpret detailed technical documentation into clear and concise user-focused language
  • Create clear instructions or conceptual information that you'll deliver in an online help system, user guide, or other delivery output
• Publish and promote the solutions:
  
  • Publish the content making sure it conforms with department standards and quality guidelines
  • Use established communication channels to promote content to customers
  • Continue to enhance the documentation as the product evolves

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

How do we hire?

• Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
• Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.
• Online Testing: Depending on the role you applied for, you may have to do some online tests.
• Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.
• Offer: Our Talent team will make you a job offer and welcome you to your new role with us.
• Join our global team: Where you can develop your skills and build an international career that matters.

100% of the people we've recruited started by applying. Take a chance!

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.