End User Computing Team Lead

Job no: V14121
Work type: Ongoing Full Time
Location: Any - Any location, Melbourne
Categories: Service/Help Desk

The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health professions.

This is a full time permanent opportunity, this position can be located in any Ahpra location with a preference to Melbourne, working 5 days in the office

Reporting to the Manager - IT Service Management and Partnership, The End User Computing (EUC) Team Leader will oversee the daily operations of the EUC team, ensuring efficient resolution of incidents and service requests. You will provide Level 2 desktop support, managing the provisioning, maintenance and troubleshooting of hardware such as laptops, telephone, and printers. Acting as an escalation point for complex issues your guide the team in delivering customer focused solutions while maintain high service standards. Your leadership will drive team performance, ensure SLAs are met. This role requires strong technical, communication and problem solving skills.

About you

You will be a dynamic TL with strong leadership, communication and troubleshooting skills. You will be a problem solver able to troubleshoot complex/escalated issues. You'll lead with a focus on customer service, support team development and ensure timely and effective solutions.

Please review the attached position description: RD - End User Computing Team Lead.pdf

What we offer:

• A friendly and supportive working culture with an active social club
• Discounted health insurance with Medibank Private
• Great work/life balance
• Sophisticated open plan workspaces in a 5-star rated building in a central location
• Attractive salary of $113,718 annum plus Superannuation

To apply:

• Click 'Apply for this job' to submit your application. Email applications will not be accepted.
• Your application must include a cover letter, current resume and maximum 2 page document addressing the 'Experience' section of the Role Description
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
• Offer of employment will be subject to successful background (pre-employment screening) and Criminal History checks.
• For any queries or a confidential discussion regarding this position, please contact Recruitment team via email at recruitment@ahpra.gov.au
• Applications Close: 11.30pm Sunday 1 December 2024

Ahpra requires all employees to comply with Ahpra policies, including the Flexible working policy.

We will be shortlisting throughout the advertising period and should we identify suitable applicants, we may cease advertising early.

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks.

Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. If you have any support or access requirements, we encourage you to advise us at time of application.

With respect, no agencies please

Please note: Ahpra does not accept any unsolicited resume referrals from agencies. Please do not submit any profiles or resumes. Should we require additional assistance, we will contact our preferred partners.

Advertised: 20 Nov 2024 AUS Eastern Daylight Time
Applications close: 01 Dec 2024 AUS Eastern Daylight Time