Location: France (Paris)

As a Technical Lead in WSO2's Customer Success Team, you will ensure the efficient and effective implementation of technical support and consultancy services to WSO2 customers, enabling them to use our solutions for business success.

Responsibilities:

• Deliver efficient solutions for WSO2 customers in France via on-site consultancy, training, technical meetings, technical calls, and support queries.
• Provide architectural and development leadership to meet customers' technological requirements.
• Assist customers in deploying and maintaining WSO2 products in their environments.
• Troubleshoot and resolve customer-reported incidents, providing solutions and fixes.
• Cultivate customer success by fostering strong business relationships.

Requirements:

• A bachelor's degree in Computer Science, IT, or Engineering with over 6 years of industry experience.
• Strong analytical and troubleshooting skills.
• Development skills in Java.
• Experience in and knowledge of enterprise technologies, e.g., API Management, Enterprise Integration, Identity and Access Management (IAM).
• An effective communicator with an amiable personality and a passion for building business relationships.
• Experience in WSO2's solutions will be an added advantage.

• Authorization to work within the EU.

In Addition to a Competitive Compensation Package, WSO2 Offers:

• A work culture and environment where we value both hard work AND flexibility.
• A sensible vacation/leave plan that fits your needs.
• Health insurance for you and your family.

Diversity Drives Innovation

We've built our business on a commitment to diversity and inclusion. We believe it's important to foster an environment that values and respects each individual's strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran or marital status, and we do not tolerate any form of discrimination.