Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Job Description

Accor Tech is a leading hospitality technology operating across the world: our global #OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor.

Our 1,200 Heartist®, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers.

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future.

Join our truly diverse and creative team that tackles technical challenges every day.

With us, dare to impact the world!

Here is where your greatest challenge awaits you:

Within the "Methods & Performance, Observability & Supervision" unit, you will be responsible for the Splunk Observability tools and the Splunk Cloud platform. Your expertise will be essential to ensure optimal system monitoring and smooth integration of the solution into our cloud environment.

Your responsibilities are as follows:

• Install, configure, and integrate the Splunk Observability & Splunk Cloud platform modules with existing systems.
• Deploy and monitor agents on application environments.
• Ensure real-time monitoring and adjust configurations as needed.
• Troubleshoot technical incidents and propose performance improvements.
• Automate the deployment of new data sources.
• Communicate/Collaborate closely with the DevOps teams to ensure smooth integration into CI/CD pipelines.
• Provide technical support & train users.
• Contribute to the product roadmap with the manager/PO.
• Analyze needs, propose technical solutions, and estimate workloads.
• Ensure the technical architecture adheres to recommendations.
• Remove technical roadblocks and document best practices.
• Foster the team's skill development (mentoring).
• Be proactive in suggesting technical improvements while staying abreast of new technologies.

Qualifications

About you:

With a degree from an engineering school or equivalent, you have at least 5 years of experience in a similar role. Independent and equipped with strong problem-solving and technical analysis skills, you also work effectively in a team.

Technical skills:

• Proficiency in observability tools: Splunk Observability & Splunk Cloud platform.
• Strong command of the Linux system.
• Good knowledge of cloud environments.
• Excellent command of both English and French for presentations to an international audience.
• Splunk Observability and Splunk Cloud platform certification.
• Familiarity with alternative solutions such as ELK or Dynatrace.
• Experience in implementing observability tools in an AWS environment.

Additional Information

Accor dares to impact:

- the world

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

• On the tech side, we are committed to reducing the impact of digital technology across all our projects.

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.

- Specifically, at Accor Tech

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.

and also,

• Remote work,
• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
• €10 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street

Is this mission appealing to you?

Recruitment is all about people!

Apply, and we will offer you:

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

#accortech