Reference Number: 52238: Outpatient Services - Project and Systems Support Officer
Employment Type: On Going Part Time (PT)
Location: Northern Health (All Campuses)

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne's North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Project and Systems Support Officer to join the Outpatient Services team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our five main campuses:
Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Community Hospital, and Kilmore District Hospital.
In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, and Coburg.

About the Role:

This role requires a proactive and detail-oriented individual with strong project coordination and systems support capabilities. You will work closely with the Outpatient Services Leadership team to deliver key improvement projects and provide first-level support for outpatient IT systems including Q-Flow, Referral Manager, and the Communications Hub.

You will assist in implementing strategic initiatives such as dashboard development, telehealth integration, waitlist management, and compliance with outpatient access policies. The role also involves user training, system documentation, and liaising with IT and vendors to resolve issues and support upgrades.

To be successful in this role you will have:

Qualifications, Registrations and Qualities

• Experience using healthcare systems in a support or administrative capacity
• Current Victorian Driver's Licence or equivalent
• Current National Police and Working with Children History Check
• Completion of Northern Health's Staff Immunisation Questionnaire and annual flu vaccination requirements

Experience

• Experience providing system support and troubleshooting in a healthcare environment
• Experience supporting healthcare-related projects, including reporting and documentation
• Proven ability to deliver end-user training and maintain system documentation
• Experience working with IT teams and vendors to resolve system issues
• Strong communication skills and ability to manage competing priorities

Knowledge, Skills and Behaviours

• Well-developed problem-solving and critical thinking skills
• Ability to work collaboratively with clinical and non-clinical teams
• Strong interpersonal skills and professionalism
• Ability to work independently and as part of a team
• Commitment to Northern Health's values of Safe, Kind, Together
• Ability to manage multiple tasks and prioritise effectively
• Understanding of patient-centred care and service excellence

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.
For further details, please refer to the Position Description. Alternatively, you can contact Kelly Hayden, Director of Operations, Outpatients Services 0498 827 334.

Applications close on 31 October 2025

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new 'Thrive' program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging, EAP, our online library and onsite car parking

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.