Job Description
Customer

Our customer is a company specialized in Data Analytics and Donor Database Management. They provide their customers with solutions to manage its databases (donors, alumni, major donors, etc.), manage its operations, analyse its results, monitor its collection and anticipate all offline and online relationships and transactions of its contacts.

Language

Language

Level

Frequency

Essential

English

Professional

Occasionally

Yes

Job Summary
• Privileged interlocutor of key accounts in their daily operations and development projects
• Ensuring continuity of services without interruption of service
• Maintain up-to-date documentation.

Responsibilities & Duties

The candidate must have master's degree from a reputed university.

Customer follow-up
• Lead COPIL assigned Key Account customers
• Track, prioritize, process, or assign customer requests
• Quantify all new development or evolution requests for quotes

Project Mode
• Organize recipes on deliverables
• Writing of documentation for developers and regular updating of customer documents
• Drafting of technical specifications for all subjects related to Operations and more particularly on: Accounting interface, GDPR, Reporting, Operating chain

Migration: Participate in migrations on Exploitation topics
• Migration: Recipes for stream imports before production and automation

Continuous improvements
• Ensure that the operating schedule is kept properly and report any delay.
• Ensure the regular transmission of all in-house developments and documentation

Essential Skills

COMPETENCIES
• Ability to communicate with the various interlocutors, internal (QD) and external (Customers, consultants, partners, etc.), and to work in a team
• Customer Sense
• Techniques
• Solid knowledge of information systems,
• Good command of operating system, sql
• Good command of office automation tools, CRM in general,

JOB REQUIREMENTS
• Adaptability and responsiveness
• Availability
• Organizational skills and priority management
• Management skills, decision-making
• Autonomy

EXPERIENCE REQUIREMENT
• Ability to communicate with the various interlocutors, internal (QD) and external (Customers, consultants, partners, etc.), and to work in a team
• Customer Sense
• Techniques
• Solid knowledge of information systems,
• Good command of operating system, sql
• Good command of office automation tools, CRM in general,

JOB REQUIREMENTS
• Adaptability and responsiveness
• Availability
• Organizational skills and priority management
• Management skills, decision-making
• Autonomy

EXPERIENCE REQUIREMENT
• Significant experience (5 years minimum) in the operation of donor databases

ADDITIONAL SPECIAL KNOWLEDGE REQUIRED
• Good knowledge of the fundraising sector

EXPECTED SKILLS
• Customer Relationship Management
• Planning
• Pilotage
• Aftercare

Nice to have Skills
• Technical Certification
• Very good communication skills
• Team player loving challenges
• Very good reporting and documentation skills

Background Check Required

N/A

Benefits
• Salary commensurate with experience
• Other facilities as per the company's standard policy

Assessment

Guarantee Period
• 30 Days. A written confirmation is required from the candidate at the time of profile submission.
• We do not sponsor work visa. Applicant must have valid work eligibility to apply for this position.