Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

• Are you passionate about consulting and the Servicenow platform?
• Do you want to work with global clients and cutting-edge ServiceNow solutions?
• Are you looking for a company that values your growth, well-being, and unique perspective?

As a ServiceNow Presales Specialist in SoftwareOne you will play a crucial role in collaborating with our sales team and clients to understand their requirements, scope, and size opportunities effectively.

Your primary responsibilities will revolve around providing ServiceNow support and translating customer requirements into tailored ServiceNow (ITSM, CMDB, Software and Hardware Asset Management (SAM/HAM), Procurement, and Contract Management) solutions to meet client needs, identifying opportunities for cross-selling and upselling, defining margins in alignment with both sales and delivery teams, drafting statements of work, and curating a repository of solution collaterals.

Role and Responsibility

• Sales Support and Collaboration
  • Provide technical guidance and support to the sales team throughout the sales cycle, from initial discovery to solution design and proposal development.
  • Proactively identify opportunities for cross-selling or upselling additional products or services to existing clients.
• Scoping and Sizing Opportunities
  • Engage with prospects and customers to understand their business objectives, current challenges, and desired outcomes in areas such as ITSM, CMDB, SAM, HAM, Contract and Procurement.

• Solution Design and Proposal Development
  • Design customized solutions that align with client requirements, leveraging your expertise and knowledge of our service offerings and present these and any necessary demos.
  • Draft clear and comprehensive statements of work (SOWs) in collaboration with the (in country) pre-sales, that outline project deliverables, timelines, and terms of engagement.

• Creation and Maintenance of Solution Collaterals
  • Maintain up-to-date knowledge of the Technology Workflows product suite and effectively communicate the ServiceNow roadmap to customers.

What we need to see from you

• Proven experience in a pre-sales, solution consulting, or sales engineering role focused on ServiceNow or similar IT platforms
• Deep familiarity with Service or Technology Workflow suite:
  • ITSM (Incident, Change, Problem, Request, Knowledge)
  • CMDB and CSDM
  • SAM Pro, HAM Pro
• Ability to position multiple offerings from the ServiceNow portfolio to customer as a combined solution to customer's business problems.

• Fluent English and French

• Maintain and acquire sales- and technical certifications#LI-EOS

Job Function

Sales
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.