Job Description:

Airbus Commercial Aircraft is looking for a Hydraulic System Customer Support Engineer (m/f) to join our "Hydromechanical In-service Engineering" department based in Toulouse, within the Customer Care Center's engineering community.

Within the Customer Care Center, we excel in providing global solutions to in-service technical issues, thanks to collaboration, digital innovation, and our technical knowledge of our products. With Safety and Customer Satisfaction at the heart of what we do, the position covers a wide variety of activities.

If you are looking to:

• Develop your technical knowledge of the hydraulic system (ATA29) and its installation on the aircraft,
• Develop your troubleshooting/problem-solving skills,
• Develop your soft skills through daily interactions with customers, Airbus's main suppliers, and internal stakeholders (Customer Services, Engineering, Program, and Airworthiness departments...).
• Join a very dynamic team and organization with opportunities for learning and career development.

Then, hydraulic systems in-service engineering is the place for you.

Tasks & responsibilities:

You will be responsible for:

Responding to customer queries:

• Supporting the resolution of AOG (Aircraft On Ground) situations by providing technical expertise and recommendations for a swift and efficient resolution, while ensuring aircraft safety.
• Providing timely and high-quality answers to the daily queries of operators and maintenance centers, while identifying any potential issues that could affect aircraft safety.
• Providing on-site technical support to help customers resolve technical issues.

Managing in-service issues:

• Anticipating and identifying recurring issues through communication and exchanges with our customers, as well as by analyzing aircraft data (through Skywise big data platform).
• Analyzing in-service events to identify the potential impact on our customers, including impacts on airworthiness, reliability, costs, etc.
• Initiating actions to reduce the operational impact for our customers and supporting the root cause analysis of events (technical, maintenance, operational...), in collaboration with the Airbus design office, suppliers, and our customers.

Customer Communication:

• Regularly communicating the status and progress of technical topics to customers, with the opportunity to present at Airbus conferences and forums.
• Organizing and participating in technical training sessions for customers.

Required skills:

• Team spirit and a customer-service mindset,
• Experience in hydromechanical systems engineering (architecture, equipment, and installation)
• Communication and negotiation skills
• Data Analysis: Development of analysis solutions in Skywise
• English: Negotiation level.
• Availability for on-call duties (standby for nights/weekends) once a month (only after becoming autonomous)

Would be a plus:

• Knowledge of different types of aircraft documentation (Tech data, IPC, CMM)
• Knowledge of airline operations,
• Experience working within an airline
• Experience in Engineering Support
• Knowledge of the flight control system

This position is graded "reload 12". This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Not a 100% match? Don't worry! Airbus will support you with your development plan.

Give your career a new dimension by applying online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
AIRBUS SAS

Employment Type:
Permanent

Classe Emploi (France): Classe F12

Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.