We are seeking a skilled and motivated IT Technician to join our growing team at Mistral AI.

The role reports to our IT Manager.

Key responsibilities

• Technical support:
• Deliver high-quality technical support by providing adequate assistance to users for their daily requests via email.
• Identify, analyze, and resolve hardware and software issues, including operating systems, applications, and devices.
• Register and follow incident tickets while maintaining effective communication with users throughout the resolution process.
• Train users on applications and hardware, and provide guidance on best practices.
• Group IT Asset Management:
• Conduct the installation, configuration, and updates of the personal computers.
• Effectively manage application licenses and user accounts.
• Assess business needs and contribute to the evolution of our practices in line with current standards.
• Supervise the shipment and return of IT equipment at the headquarters and internationally, and manage the stock.
• Monitor and maintain updated inventory records (list and allocation of equipment).
• IT Security:
• Apply the security policy for workstations (Mac).
• Manage user accounts

You may be a good fit if

• You have previous experience in technical support or a helpdesk in a fast-paced environment.
• You have strong troubleshooting skills, knowledge of operating systems (macOS), Google Suite, and common applications.
• You have excellent interpersonal and communication abilities, with the capacity to explain technical concepts to non-technical users.
• You are able to handle multiple tasks and priorities in a dynamic environment.
• You are able to work effectively within a team and collaborate with various departments.
• You are fluent in English. French is a plus.
• You hold degree in Computer science, Information technology or related field (Bac+2)

Benefits

• Competitive cash salary and equity
• Food : Daily lunch vouchers
• Sport : Monthly contribution to a Gympass subscription
• Transportation : Monthly contribution to a mobility pass
• Health : Full health insurance for you and your family
• Parental : Generous parental leave policy
• Visa sponsorship