Responsabilities

• You are in charge  of Level 1 and Level 2 IT tasks (such as preparing computers for new joiners, troubleshooting software and hardware issues, etc..) 
• You ensure IT Services delivers the best experience in relation to employees support, deployments, infrastructure, and day to day IT activities
• You maintain essential IT operations, including operating systems, security tools, applications 
• You track and maintain hardware and software inventory
• You verify the good functioning of the VC rooms
• You update and document the current IT procedures
• You take part in IT Projects

Tech Environment 

• Google Workspace
• Slack
• SaaS Management/Asset Tool/Ticketing
• MDM : Jamf (Mac & Iphone) & Intunes (PC Windows & Android)
• SSO, SAML : Okta
• Cisco Meraki (LAN, WIFI, Firewall)
• VC Systems : Polycom
• Hardware: 85% Apple, 15% Windows

Profile

• You have a proven working experience in the position or relevant experience in a fast growing environment
• You have a modern vision and approach of IT management (Cloud, SaaS, GSuite, ...)
• You have excellent customer service
• You have excellent communication skills and can speak & write in English and French