Description de poste

ServiceNow business analyst / administrator (F/M)

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges? We are looking for a ServiceNow business analyst / administrator to contribute to a strategic transformation program.

In this role, you will play a key part in evolving our ServiceNow instance into a DevOps-compliant environment. You will also focus on enhancing our CMDB, ensuring a high level of integration and automation. Your work will simplify and accelerate ITSM processes, boosting the efficiency of our teams and the quality of our services.

Day-to-Day Responsibilities

Analytical and Functional Skills

• Business Requirements Analysis: Gathering requirements from stakeholders, formalizing specifications, and documenting functional needs.
• Process Optimization: Ability to analyze and improve ITSM processes by leveraging ServiceNow capabilities.
• Agile Project Management: Experience with Agile/Scrum methodologies for managing ServiceNow enhancements and deployments.
• Documentation and Training: Writing user guides, technical documentation, and conducting training sessions for users and administrators.
• Deals with customer success management and Users Onboarding

Technical skills :

• ServiceNow Administration: Configuration and maintenance of the platform, managing users, groups, roles, and permissions.
• Good knowledge of CMDB, ITOM, CSDM and data management.
• Workflows and Automation: Designing and implementing workflows using Flow Designer
• Experience in integrating ServiceNow using REST/SOAP APIs and integration Hub.
• Servicenow CSM.
• Knowledge base management and Reporting

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You have relevant experience (at least 3 years) in solution design, managing functional aspects and requirements.
• Ensures platform alignment with the business strategy and keep the platform as close as possible to Out Of the BoX.
• Interact with the platform dev & Engineering team. Collaborate with Technical Service Owners and other technology teams to design integrations.
• ITIL v4 Certification
• You have Servicenow Certifications among ServiceNow System Administrator, ServiceNow Platform Implementation, ServiceNow IT Service Management (Fundamental / Implementation) , ServiceNow CMDB.
• Any previous experience in ServiceNow platform "back to baseline" projects, dealing with reduction of customizations is a plus.
• Servicenow scope : Servicenow ITSM, CSDM/CMDB, CSM, Integration Hub, ITOM, Performance Analytics

Your soft skills:

• Hands on, Solution oriented. Self-starter, autonomous, quick learner
• Excellent communication skills in English
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

Perks & Benefits

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.

You'll also enjoy a wide range of benefits, including

• Annual bonuses (year-end, vacation, profit-sharing)
• 32 days paid vacation and 13th month convertible into vacation time
• 11 to 13 additional days per year depending on yearly calendar (RTT)
• 50% reimbursement of public transport costs
• Very active works council (evenings, trips, cultural and leisure subsidies, etc.)
• Participation in sporting events (Corporate Games, races, etc.)
• Teleworking agreement
• Subsidized company restaurant
• Health and provident insurance
• Wellbeing@Worldline approach

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected char

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