We are seeking an IT Technician with a minimum of three years of experience to provide proximity IT support for end-users, focused on resolving advanced IT issues with an emphasis on ongoing optimization.

Key Skills:

Technical Proficiency: Strong knowledge of computer hardware and software, including installation, configuration, and troubleshooting.

Communication Skills: Ability to effectively convey technical information to users of varying expertise levels, providing clear instructions and responsive support.

Problem-Solving Skills: Excellent analytical abilities to quickly diagnose and resolve issues, minimizing disruptions for end-users.

Key Responsibilities:

Provide proximity IT support for end-users, addressing technical issues in person and remotely

Troubleshoot hardware and software problems both onsite and via remote access

Set up and repair workstations and related equipment as required

Assist with videoconference setups and related technical support

Develop and maintain user guides, staff documentation, and training materials

Ensure SLA are met to maintain a high level of service

Other Qualifications:

Demonstrated expertise and professionalism in a high-level VIP context

Proficient in verbal and written English

Strong customer service orientation with a commitment to user satisfaction

Ability to thrive in a collaborative work environment

Quick learner with a willingness to share knowledge and skills with the team