Job Title

Senior Manager API ConsultingBusiness Environment

Within Travel Distribution, the Customer Operations division is in charge of maximizing customer success. At every point of the customer journey from onboarding new solutions to everyday usage, we support our customers via our global expertise, our scale advantage, our footprint, and our digitalization capability. Our group encompasses several key roles from Delivery Management to Implementation Services, Consulting and Bespoke, Customer Care Management, Learning & Knowledge Management, Security & Compliance, etc. We aim to make our services a core component of the Amadeus offering, allowing us to differentiate. We strive to create and deploy a digitalization path that powers a simple, efficient, and seamless usage of our solutions by our customers (and ourselves). We aim to inspire our people and develop our recognized level of expertise and engagement. Within Customer Operations, Consulting and Bespoke provides expert consulting and bespoke development services to maximize the success of our customers when they use Amadeus technologies. Our expert recommendations and tailored solutions accompany our customers when they are looking to better integrate our content, products, and solutions within their own ecosystem.

Your Main Responsibilities

• Guide the API Consulting department in charge of:
  
  • Supporting customers during their integration of Amadeus solutions through the API.
  • Providing advice/consulting to customers to optimize their existing usage of Amadeus API.
  • Working with Business Domains to enhance the usability of Travel Distribution solutions. This department is in charge of all regions and is composed of 5 teams today (NORAM, LATAM, WEMEA, NECSE, APAC). It handles all the API consulting activity for Travel Sellers, whatever the solution.
• Implement the strategy into actionable plans for your area. This includes plans for the development, optimization, and monetization of our API consulting services for Travel Distribution customers, collaborating closely with the sales and account management teams.
• Define, guide, and implement effective communication channels with key stakeholders worldwide.
• Guide the innovation process in API. Contribute to defining the department strategy and vision together with leaders and peers.
• Develop API consultants and managers, keeping them engaged.
• Ensure business continuity and improve ways of working for all consultants globally.

What can we offer you?

• Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits.
• Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.
• 6 weeks holiday, plus pension contribution and healthcare insurance.
• Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.
• Professional development in a truly international and multisite environment with a great mix of people.
• A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies.
• Enter a diverse and inclusive workplace.
• Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.

How do we hire?

• Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
• Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.
• Online Testing: Depending on the role you applied for, you may have to do some online tests.
• Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.
• Offer: Our Talent team will make you a job offer and welcome you to your new role with us.
• Join our global team: Where you can develop your skills and build an international career that matters.

100% of the people we've recruited started by applying. Take a chance!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.