Are you passionate about technology? Are you an engineer with an analytical mind who love solving complex problems and want to use that ability to truly impact customer satisfaction and patient care? We are currently looking for a system engineer for our organization preferably based in Paris area.

Sectra is one of the world's leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers' diagnostics more efficient and contribute to proven improved care outcomes for patients. As our systems are mission critical for our customers, the speed and quality of our support makes a real difference - you're work can save patients' lives. The quality of our support and the attitude of our support staff are key to the numerous customer satisfaction awards we have won.

Working as a system engineer

As a system engineer, your focus is to understand and solve complex technical issues and clinical problems. You are part of a global support organization, which means that you will have both a local, regional, and global focus. Your main responsibilities include:

• Handle customer requests (calls, e-mails, tickets)
• Create and update helpdesk tickets and technical documentation concerning ongoing incidents at our customers
• Provide mostly remote technical support of Sectra's solutions
• Own and stays focused on driving the resolution of issues through the appropriate channels and team members
• Communicate proposed solutions both internally, to partners and to customers
• Provide feedback to other parts of Sectra to improve our solutions and way-of-working.
• Seek to improve the way of working within the global support organization

As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time. Our employees make our vision possible and we believe that we have the best people working for us. We offer superb training and excellent mentors to help you excel within your role.

Life at Sectra

As one of Sectra's newest subsidiaries, we have the energy of a young company while benefiting from the stability of a well-established brand with extensive global experience and a product backed by over 40 years of innovation. The result? A challenging, highly supportive, and fun environment that allows our team to thrive in their work.

We would prefer you to be based in the Paris area , but we will make sure you can work remote with good conditions.

At Sectra, we hire for attitude and ability - train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

In addition to these abilities, we also want you to:

• Have a BTS, DUT or Licence degree in computer engineering (IT) or equivalent
• Be fluent in French and English
• You have a genuine interest in IT systems in the healthcare industry and you are attracted to the idea of making a difference for patients around the world
• You have excellent computer skills with extensive experience of the Microsoft environment.
• You love technology and like to work close to the end user.

We consider it a great asset if you:

• Stronger academic credentials than required above
• Speak more languages than those required above
• Experience in medical IT systems, mainly PACS systems, and/or of DICOM, HL7 and other healthcare interoperability standards
• Have experience in computer networks, clustering, storage, operating systems, database and scripting tools.
• Experience from working with IT helpdesk or customer service
• Have interests besides school/work, such as sports, music, horseback riding, singing or flying as examples
• Have experience with other cultures

Other information:

The goal is for the right candidate to start as soon as possible.

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Learn more about our recruitment process here.