Job Description

1. Client Relationship Development and Business Opportunity Development

Focus on Key Accounts in focus industry to built trusts, identify requirements, and create business opportunities.

Establish long-term and sustainable relationship with clients by enhancing service and business collaboration, thereby enhancing their experience and promoting resource utilization.

Regularly connect with current and potential clients to stay informed about their business plans, budgets, supplier situations, organizational structures, and technological environments.

Identify the client decision-making chain, maintain strong relationships with key decision-makers, and establish long-term business and technical relationships with client CXOs or CXO-Ds to gain critical support in collaborations.

2. Product and Technical Value Communication

Leverage an understanding of clients' industries and business backgrounds to help them comprehend the technical value of Alibaba Cloud products.

Be independent. Capable to present Alibaba Cloud's values and solutions to clients; and, with support from SA, explain solutions tailored to client business scenarios, clearly communicating the competitiveness of Alibaba Cloud's offerings and the business value they can create for clients.

Driving Decision-Making and Business Opportunity Conversion

Facilitate quick decision-making from clients through effective resource integration and operations, encouraging the adoption and ongoing use of Alibaba Cloud products and technical solutions, continuously creating value for clients.

Utilize a range of sales strategies, including communication influence and business quotations, to convert opportunities, achieve performance targets, and realize win-win outcomes with clients.

Address issues affecting client experience encountered during product use by pushing for internal resolutions, driving improvements in internal product solutions and processes.

3. Business Support

Provide comprehensive business support throughout the client lifecycle, integrating resources to ensure project implementation and promptly addressing product usage issues.

Promote rapid iteration of Alibaba Cloud products on the client side, supporting the achievement of clients' technical objectives.

Position Requirement

1. Over 15 years of experience in the cloud computing/ IT industry, with experience in key enterprise account management.

2. Proven experience successfully leading a sales team to achieve and/or exceed targets will be a plus.

3. Familiar with key clients in the country and have experience collaborating with or working at these top clients.

4. Experienced in managing complex projects that require cross-functional and cross-departmental collaboration.

5. Ability to independently engage with high-level clients such as CEOs and CIOs, facilitating effective business and technical discussions to influence and accelerate decision-making.

6. Guide and assist team members in project negotiations, driving collaborative discussions and influencing negotiation outcomes through the decision-making chain.

7. Provide insights based on niche market analysis to understand client needs, thoroughly assess client strategies, businesses, and technologies, and offer forward-looking industry solutions.

8. Knowledge of mainstream architectural design methods in the industry, able to address common technical architecture questions from partners and clients.

9. Effective and mature communication skills. Able to lead the client conversation in technical and commercial presentation.

10. Fluency in English, French. Other language will be a plus.