About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch

Where will you be in the organization?

The department / team

This resource will join a team of IT professionals involved in the delivery and maintenance activities performed by the shared services team of and for the AXA Group.

The function will be integrated in the product support teams, working closely with the local and global teams covering:

• Management of systems, database and network
• Application maintenance and support
• IPC process management
• Project management
• QoS and governance

The main activities addressed by the teams include:

• IT Infrastructure support for AXA Business and Development teams
• Technical activities:

• Production support and IT Service delivery
• Support development & maintenance of AXA Applications

These teams oversee the Product life cycle, from studies to the final delivery and solution maintenance. The most powerful levers to achieve this can be summarized as Innovation and Execution that will drive the Operations teams:

• Innovation: To create and provide the prerequisites and opportunities for all AXA teams to develop leading innovative solutions for the needs of our current and future customers
• Execution: To create an environment which allows our teams all over the world to bring their ideas to reality and make our strong promise to the customers happen

Our concrete goals are:

• Reinforce and realize our value creation for the global AXA organization.
• Support and foster innovation across AXA in a close alignment and teaming with group business and innovation teams.
• Embed simplicity and empowerment in our day to day working as well to ensure that we contribute strongly to AXA's mission and strategy.

About the job

Main missions

As an experienced IT Production Consultant, the candidate will join an existing technical team and his role will require:

• To be fully responsible for Backup platforms
• Part of the project team for future backup solution
• Improvement and extension of operational system stability and performance
• Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation
• Define, prioritize, and manage the product backlog based on business value and customer needs.
• Collaborate with cross-functional teams to deliver high-quality backup solutions.
• Analyze and understand industry trends and customer feedback to continuously improve our backup products.
• Ensure data integrity, security, and recovery processes are robust and efficient.
• Work closely with stakeholders to understand their needs and translate them into product requirements.
• Monitor and report on product performance and customer satisfaction.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

Minimum of 3 years significant experience in IT Production (Backup expert/Architect)

Technical skills

• Proven experience as a Product Owner or similar role in IT Backup solutions
• Cloud knowledge: Security, Networking, AWS, Azure
• Commvault solutions knowledge
• CMX archiving tool knowledge is a plus
• Scripting skills and automation. (Korn shell is mandatory, power shell is a plus)
• Strong general knowledge in IT and Datacenter infrastructure architectures
• Minimum 3 years proven experience in a backup environment
• Knowledge in Windows / Linux / Vmware
• Good reporting skills
• Ensure security is always a priority one: audit, vulnerabilities remediation, support patching
• Ensure service levels meet requirements. Propose and implement action plan when required
• Strong understanding of backup and recovery technologies.
• Excellent analytical and problem-solving skills.
• Ability to manage complex projects and stakeholders.
• Strong communication and collaboration skills.
• Familiarity with Agile/Scrum methodologies.

Soft skills / transversal skills

• Autonomous, teamwork spirit and "self-organized working", respectful of the process.
• Ability to adapt to changing requirements and technologies, and to work in a fast-paced and dynamic environment.
• Curiosity, assertiveness, pro-active mindset.
• Customer centric and result orientation.
• Ability to work in dynamic, matrix-structured global organizations.
• Upper intermediate level of written and spoken English is a must.
• French/Dutch speaking would be appreciated.
• Respect other culture behaviors
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Ability to manage multiple projects and priorities, and to deliver results on time.
• Problem-solving: Ability to analyze complex problems, identify solutions, and make recommendations.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.