Role OVO-View

Team: Data Science - Advanced Virtual Assistant

Salary banding: £45,000 - £65,000

Experience: Mid-level to Expert

Contract Type: Fixed Term Contract (12 Months)

Working pattern:Full-Time

Reporting to: Delivery & Growth Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Insights. Connecting. Enabling.

Top 3 qualities for this role: Inquisitive. Engaging. Driven.

Where you'll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.

You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

We are leveraging advanced analytics and automation to unlock insights to understand OVO's customers better, personalise experiences, and make smarter and faster product decisions that enable our customers on their Path to Zero.

This role in a nutshell:

You will be part of a multi-disciplinary AI squad focusing on building virtual assistants powered by generative AI. As a Senior Analyst on the team, you will use advanced analytical techniques in order to measure product performance, identify and quantify product opportunities and support strategy. You will be working in a cross functional team including analysts, data scientists and software engineers. Your expertise will help us drive the delivery of our product, ensuring OVO Energy remains a leader in providing seamless and tailored experiences for our customers.

Your key outcomes will be:

• Develop a deep understanding of customer behaviour, journeys, and lifecycle touchpoints, leveraging internal and third-party data to generate actionable insights that inform our customer intelligence models.
• Define and implement measurement strategies for new product features and AI capabilities, including setting success metrics, designing experiments (e.g., A/B tests), and analysing outcomes.
• Support the design, development, and evaluation of GenAI-powered models and tools that enhance our understanding of customer experience and engagement - including monitoring model performance and reporting on outcomes.
• Identify opportunities to harness GenAI for deeper analytical insights and operational efficiencies, such as automating segmentation updates, surfacing emerging customer needs, or improving our predictive capabilities.
• Contribute product and analytical expertise to the evolution of the analytics warehouse by helping define key metrics, influence schema design, and ensure that data structures support effective analysis and decision-making.
• Design and maintain dashboards, reports, and analytical resources that empower stakeholders to self-serve and make data-informed decisions.
• Bring a customer-first perspective to all analytical work, ensuring insights and recommendations consider the broader business and user context, with a focus on real-world impact.
• Promote best practice, guide stakeholders and other analysts of various levels in the use of data and analysis techniques.
• Promote ethical best practice in the way all data is used and processed, always ensuring compliance, security and our customers are placed first.

Systems: proficiency of SQL is required. Familiarity with GenAI for analytics (e.g. BigQueryML) is beneficial, as is Python. We use Google Cloud, BigQuery, Dataform, Github, Tableau, ThoughtSpot, Looker -any familiarity with these or equivalent technologies is preferred.

You'll be a successful Senior Data Analyst here at OVO if you...

• Have a quantitative background (degree or equivalent) and proven experience solving real-world problems in customer-centric businesses.
• Are highly numerate & analytical, able to delve into the details but able to zoom out to understand the strategic view.
• Are excited by the opportunity to apply Generative AI within analytical workflows to drive efficiency and unlock new insights.
• Have excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders, often using visualisation tools (Looker, Tableau, ThoughtSpot, etc).
• Have experience working with a range of datasets, including digital journeys data, customer data, demographics and other common sources used in customer analytics - ideally in the utilities or energy sector - and you enjoy joining the dots between business processes, customers journeys, datasets and products.
• Can create and interpret graphical representations of data and make recommendations.
• Statistical knowledge including basic experimental statistics, sampling principles, the meaning of significance, hypothesis testing and basic probability theory.
• You think about the customer first, so all your analysis and contributions to the product have a direct line with the customer experience.
• Have a proven track record of engagement with senior stakeholders in a fast-paced and data-driven environment; where prioritisation is essential.
• Have a demonstrated path toward more ownership, influence and leadership in data-driven projects.
• Think beyond the one-off report and enjoy building insights that last, and to make this happen you collaborate with Data Scientists and Engineers using common languages (SQL, Python) and version control tools, applying general software development principles.

Let's talk about what's in it for you

We'll pay you between £45,000 and £65,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.
Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.