Role OVO-View

Team: Data Science - Billing AI, BPC

Salary banding: £34,000 - £42,000

Experience: Learner - Mid-level

Working pattern:Full-Time

Reporting to: Delivery and Growth Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Insights. Enabling. Exploratory.

Top 3 qualities for this role: Inquisitive. Engaging. Driven.

Where you'll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.

You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

OVO's AI journey has progressed significantly in 2024. In this new team looking to launch AI tooling for back office teams and end to end automation, we are looking for an Analyst who can help identify opportunities for us to apply new solutions against and support our strategy of innovating with AI to build a better OVO, and deliver better services for our customers.

This role in a nutshell:

You will join a multi-disciplinary AI squad focused on building agents that proactively resolve back-office processes. As a Data Analyst on the team, you will use analytical techniques in order to measure product performance, identify and quantify product opportunities and support strategy. You will be working in a cross functional team including data scientists and software engineers. Your expertise will help us drive the delivery of our product, ensuring OVO Energy remains a leader in providing seamless and tailored experiences for our customers.

Your key outcomes will be:

• Use a blend of analytical techniques to create actionable insights that help us refine the strategy for our AI Product.
• Define and implement measures that help us to understand the performance of our product, in a scalable way and to a production standard.
• Support the team in using data in all stages of the product life cycle (scoping, planning, building, post-release analysis).
• Implement reporting and visualisation that help a cross functional team better serve their customers.
• Work with core stakeholders to support the vision and deliverables of the team, supporting through rigorous data analysis presented in comprehensible ways to facilitate discussion around core performance levels.
• Solve business problems within multi-disciplinary teams, aligning to the company strategy. This involves working in cross-functional teams in close collaboration with our Operations team.
• Use understanding of business processes and multiple data sources (internal or third-party) to generate insights and develop data products.
• Adopt ethical best practice in the way all data is used and processed, always ensuring compliance, security and our customers are placed first.

Systems: proficiency of SQL is required and being conversant in Python is beneficial. We use Google Cloud, BigQuery, Dataform, Github, Tableau, ThoughtSpot, Looker -any familiarity with these or equivalent technologies is preferred.

You'll be a successful Data Analyst here at OVO if you...

• Have a quantitative background (degree or equivalent) and proven experience solving real-world problems in customer-centric businesses.
• Are highly numerate & analytical, able to delve into the details but able to zoom out to understand the bigger picture.
• Have strong presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders, often using visualisation tools (Looker, Tableau, ThoughtSpot, etc).
• Are excited by the opportunity to apply Generative AI within analytical workflows to drive efficiency and unlock new insights.
• Can create and interpret graphical representations of data and make recommendations.
• The ability to use data to form and test hypotheses in a statistically sound way.
• You think about the customer first, so all your analysis and contributions to the product have a direct line with the customer experience.
• Are excited to work in a fast-paced and data-driven environment; where prioritisation is essential.
• Think beyond the one-off report and enjoy building insights that last, and to make this happen you collaborate with Data Scientists and Engineers using common languages (SQL, Python) and version control tools.

Let's talk about what's in it for you

We'll pay you between £34,000 and £42,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.
Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.