CMA Ships, a subsidiary of the CMA CGM Group, covers all facets of the maritime business: from the fleet management of the vessels to that of the crew members.
CMA Ships is also a team of experts responsible for implementing innovative solutions and making CMA CGM vessels more energy efficient.

YOUR ROLE :

In order to address its Ship Management ERP (SmartTOUCH) support and evolution, CMA ships is reinforcing its Digital Solutions team with a position of IT Business Analyst.

WHAT ARE YOU GOING TO DO :
• Comply with IMS and all relevant international rules and regulations.
• Ensure all your duties in accordance with quality, health, safety, environmental and ethics policies.
• Propose a continuous performance improvement plan which will be reported and reviewed on a periodical basis.
• Be responsible for maintenance and product evolution of software applications.
1. Application Support
• Provide level 1/2 technical support for day-to-day application queries and issues
• Analyze the root cause, resolve the data management issues and propose permanent fix (if applicable).
• Monitor,manage and solve application problems via the dedicated incident management tool within the OLA.
• Document issues, observations and outcomes accurately to escalate issues as required in vendors incident
management tool and to ensure the resolution within the SLA.
• Maintain and create documentation for technical troubleshooting and best practices.
• Maintain understanding of company business processes.
2. Product Management
• Identify, capture and translate business requirements for technical discussion.
• Prioritise business needs with Business Stakeholders on the release of functionalities.
• Document the feedback, suggestions and business requirements via the dedicated change management tool.
• Monitor product development to ensure consistency against business requirements.
• Perform functional test on product and coordinate User Acceptance Test with business users.

WHO ARE WE LOOKING FOR :
• Good knowledge of the maritime operational constraints.
• Fluent English.
Experience
• Must have 3-5 years experience in:
o product management and application support.
o driving product and process improvements.
o providing front end application support.
Personal attributes
• Analytical skills
• Goal oriented and self-motivated
• Strong multi-tasking and organizational skills
• Effective verbal, written and presentation skills
• Ability to work both independently and in a team-based environment.
• Proficient in determining the causes for application errors.

Come along on CMA CGM's adventure