Job Title

Technical Business Analyst at Hospitality
Summary of the Role:

Do you want to make a difference? Do you want to join a business where Amadeus has a huge growth perspective? Hospitality is the place to be right now.

Hospitality is aiming to become the industry leader that delivers modern, innovative solutions to our customers and enables them to run their businesses more efficiently, more profitably and deliver a great experience for their guest.

Our journey started with a partnership with InterContinental Hotel Group (13 brands, 100 countries and 800.000 rooms) for which we are building a community Central Reservation System on a cloud native platform. We now also support MGM chain (Leader hotel chain for Casinos) on our platform. And we are extending our range of products and functionalities with our ongoing projects with Marriott (First hotel chain in the world) and Accor (Biggest French hotel chain, and part of the Top 10 chains in the world).

Within a multicultural organization spread over Nice, Bangalore, and London, the Reservation team is in charge of the Reservation product of the hotel IT Platform, developing the software used to manage reservations (create a booking, retrieve, cancel, modify, search...) and groups of reservations (negotiated prices for events).

As a Technical Business Analyst in our team in Nice, you would be a key actor of our success in designing new features answering the complex needs of our customers and contributing to building our platform vision.

In this role, you'll find a chance to:

• Work using existing procedures or guidelines and provides inputs to support/influence area decisions. Make recommendations on new solutions and proposes improvements by analyzing different sources of information
• Work with a moderate level of guidance and direction from manager
• Build, maintain and share the functional knowledge of our processes, services and usage of end user products
• Analyze business requirements submitted by Product Management
• Size specification and validation work
• Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders
• Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility
• Contribute to the implementation of the test strategy, and review test plan, to ensure compliance of the delivered functionality and system integrity
• Ensure traceability of tests with specifications
• Ensure production integrity by investigating, validating and prioritizing reported incidents
• Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams
• Interface with the customer during requirements understanding, functional specification, testing and implementation phases.
• Participate to team events - support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solution assessments

About Ideal candidate

• Logical mindset
• API knowledge (preferably JSON REST)
• Knowledge on UML methodology, is a nice-to-have
• Fluent English
• Good communication, able to adapt its communication depending on the type of stakeholder
• Able to provide clear and concise reporting
• Proactivity

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.