CMA Ships, a subsidiary of the CMA CGM Group, covers all facets of the maritime business: from the fleet management of the vessels to that of the crew members.
CMA Ships is also a team of experts responsible for implementing innovative solutions and making CMA CGM vessels more energy efficient.

YOUR ROLE :

In order to address its Ship Management ERP (SmartTOUCH) support and evolution, CMA ships is reinforcing its Digital Solutions team with a position of IT Business Analysis Expert (Finance Module).

WHAT ARE YOU GOING TO DO :

As an IT Business Analysis Expert (Finance Module), you will be responsible for the management, administration and optimization of the SmartTOUCH Account module.
• Analysis and Design: collect and analyze user needs, review detailed functional specifications written by the publisher
• Project Management: plan, organize and supervise new requests for development and updating of the account module, respecting deadlines.
• Collaboration: Work closely with internal teams (Finance, IT, operations) and external partners (solution publisher).
• Support and Training: Ensure functional and technical support for users.

In this context, your missions are the following:

Application Support
• Provide level 1/2 technical support for day-to-day application queries and issues
• Analyze the root cause, resolve the data management issues and propose permanent fix (if applicable).
• Monitor, manage and solve application problems via the dedicated incident management tool within the OLA.
• Document issues, observations and outcomes accurately to escalate issues as required in vendors incident management tool and to ensure the resolution within the SLA.
• Maintain and create documentation for technical troubleshooting and best practices.

Product evolution
• Identify, capture and translate business requirements for technical discussion.
• Prioritize business needs with Business Stakeholders on the release of functionalities.
• Document the feedback, suggestions and business requirements via the dedicated change management tool.
• Monitor product development to ensure consistency against business requirements.
• Perform functional test on product and coordinate User Acceptance Test with business users.

WHO ARE WE LOOKING FOR :

Must have 3-5 years experience in:
• product management and application support.
• driving product and process improvements.
• providing front end application support.
• A maritime culture is highly appreciated for this position
• You must be fluent both in English and French

PERSONAL ATTRIBUTES:
• Analytical skills
• Goal oriented and self-motivated
• Strong multi-tasking and organizational skills
• Effective verbal, written and presentation skills
• Ability to work both independently and in a team-based environment.
• • Proficient in determining the causes for application errors.

Come along on CMA CGM's adventure