JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Helpdesk operative.
You will assist with the provision of managing work order requests, assigning the tickets to the appropriate team's/engineers to perform the duties. managing client expectations and meeting SLA targets.

working in a fast paced environment with time constraints, prioritising workload & liaising with multi -level contacts across the account portfolio.

Responsibilities and Key Accountabilities:

• Ensure all customer requests are dealt with in an efficient and time bound fashion providing comprehensive feedback where necessary - requests could be via Phone email or web based
• Ensure all faults recorded are logged and assigned to the relevant teams within the agreed SLA
• Liaise with the operational team and third parties for task allocations
• Data analysis - monthly reports to be created to show the various job types and detail broken down by site
• Assisting with audit preparation and ensure relevant documentation is shared
• Support with any adhoc requests required to support the account
• Worki within the requirements of the bp / JLL Health & Safety policy, ensuring that all non-confirmances and opportunities for improvement are reported to your line manager
• Good understanding of near miss reporting/unsafe acts and condition.
• Identify report and follow up faults, defects, complaints and potential hazards

Personal

• Adaptable to change
• Commitment to JLL & Customer success
• Creative and effective reaction to operational issues
• A self-starter Capable of taking the initiative in response to changing circumstances
• An articulate and confident communicator

Skills / Qualifications & Experience:

• At least 1 years' experience of working in a customer service role
• Fluent in French and English
• A good working knowledge of IT Microsoft applications e.e. Word, Excel, PowerPoint
• Demonstrate good communication and presentation skills
• Have strong organisational skills, for record management etc.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, polite and approachable manner
• Flexibility may be required within your working hours to accommodate the operation
• ability to provide the service to the highest specification
• ability to build strong working relationships
• ability to motivate self and others, excellent time management and organisational skills

Location:

On-site -Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.