Company:

Description:

Helps with responding to requests within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
Assists with the escalation and coordination of requests to appropriate support groups.
Assists in the installation, training, maintenance, troubleshooting and repair of colleague technology hardware and software.
Assists in disconnecting, moving and reconnecting technology hardware for single user, multi-user and office moves as required.
Maintains accurate inventory of local hardware assets.
Coordinates hardware and software requests.
With close instruction, participates in training sessions to enhance knowledge of IT Support and MMC application & systems.
Shadows team members when required.

Assists with assigned projects and local initiatives as needed, gaining hands-on experience.

Occasional weekend / after-hours work for business-critical events or emergencies.

With close guidance, adheres to responsibilities such as compulsory training and education as and when required.
Performs time tracking tasks as required.
Travel may be required.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.