Job Description

Title : Application Support Engineer m/f

Job Type: Permanent Contract

Location : Noisiel 77

Work Mode: Hybrid-3 days a week in the office

Job Description:

• Ensuring the fulfillment of the SW service contract
• Compliance with service-level agreements
• External and internal reporting
• Escalation management
• Provider management (responsibility and support of service contracts with our service providers)
• Special assignments (e.g., weekend work for new releases, etc.)
• Implementation and collaboration in projects
• Planning and implementation of new methods and systems to improve the quality of products and applications
• Recording, analyzing, and eliminating process problems for customers
• Support in the creation of customer and operational management documentation

Key Attributes:

• Analytical thinking & quick comprehension
• High motivation
• Ability to work in a team & flexibility
• Versatile communication
• Prioritization of workload
• Stress resistance

Essential Knowledge:

• Training in IT/technology or comparable professional training or professional experience
• Experience in databases, system/network administration, or IT support
• Good knowledge of VMware/ESX technologies
• Knowledge of Microsoft and Linux operating systems
• Good knowledge of various network technologies
• Effectiveness in customer communication
• Project planning experience

Desired Knowledge:

• Experience with operational processes in an outsourcing or third-party environment
• Knowledge of ITIL
• SQL & Oracle knowledge
• Support of microservices-based software systems
• Kubernetes/DevOps

The Requirements Are:

• Experienced application support professional (with 3+ years' experience in similar domain applications and production platforms)
• Knowledge of Windows Server and SQL Server applications
• Fluent in French (both oral and written), as the role involves contact with end-users in production
• Good level of English for communication with international teams and customers
• Curious and willing to learn
• Knowledge or experience in app development
• Ability to act as a backup for other team members during their leave

Benefits:

• Permanent Contract
• Referral Bonus
• Paid Holidays
• Annual Bonus Plan
• Monthly Lunch Voucher
• Compensation for Transportation Cost