Company Description

Founded in 1858 and settled in Vernouillet (France) VERLINDE sells and distributes lifting solutions designed and produced by KONECRANES, of which we are a part.

We rely on a worldwide network of distributors which are our partners.

To support our growth as well as our customers's, we are looking for a permanent Technical Support Specialist to join our Technical Support Team composed of 7 people.

VERLINDE in a few figures:

• Annual turnover: 60-65M€
• 1/3 of revenue: France (the brand's historic market)
• 1/3 of revenue in Europe
• 1/3 of revenue in long-distance exports (Middle East, Asia, Africa and South America).

Job Description

Your role will be to:

• Ensure our customers' satisfaction;
• Support VERLINDE customers as best as possible in their overhead crane projects, which involves:
  • Researching technical solutions that meet our customers' needs and our product specificities;
  • Preparing special quotations in collaboration with the Group's factories support teams;
  • Assisting the sales teams with special projects;
  • Taking part in the launch of special orders with our factories.
• Answering technical questions from customers and end-users;
• Training VERLINDE teams and our partners on our products.

You will be in daily contact with customers, field and back-office sales representatives, warranty department, and KONECRANES Group's factories and platforms, providing them with your technical support.

This position involves travel in France and abroad (moderate).

Qualifications

Your profile:

• Technician/Engineer ideally trained in mechanics, mechatronics, electromechanics or electrical (industrial), with CAD knowledge/experience (for guidance: minimum bachelor's degree or Master's degree).
• Ability to work in a team
• Autonomous and able to coordinate own work
• Intellectual curiosity and willingness to learn
• Strong human qualities focused on customer satisfaction
• English required (written and spoken communication).

Why joining us?

VERLINDE is a French company, leader in its market, with stable growth over the past few years. You will join a dynamic team in a healthy, international growth context with genuine human values.We are looking for people who are eager to learn and grow with us, with a true team spirit.

Additional Information

Benefits:

• Possible remote work
• Strong team spirit
• International working environment

VERLINDE is committed to ensuring that all employees and job applicants are treated fairly, in an environment free from any form of discrimination.