TECHNICAL SUPPORT REPRESENTATIVEEMEA

Wouldyou like to work in an international environment where you'll make a differenceevery day? At Permobil, we're looking for game-changers to join us as weinnovate for individuals and develop the world's most advanced assistivesolutions.

At Permobil, the people who use our products come first. Our purpose is tocreate advanced assistive solutions that make the lives of adults and childrenliving with disabilities more enriching. Our people are passionate aboutpushing the boundaries of technology to deliver innovations that improve lives.We are a sustainable and responsible business committed to continuousimprovement, and our customers can trust us to provide market-leading solutionsdriven by insights-based clinical data.

PositionOverview

Weare currently looking for a French speaking Technical Support Representative to join our team! You will play a key role in resolving technical issues forcustomers, users, and internal stakeholders, ensuring the optimal performanceof Permobil's products and services. By providing quick and effective solutionsto technical challenges, this role improves customer and end-user satisfactionwhile acting as a key link between customers and the company and sharingfeedback to support product improvements. It plays a vital part in upholdingPermobil's high service standards and building lasting relationships with usersand partners.
Thisis an on-site role, based in Paris (Rungis).

KeyResponsibilities

• Deliver remote technical assistance to a diverse range of stakeholders, including users, customers, and internal teams across designated French speaking and other EMEA markets
• Collaborate intensively within the EMEA Technical Support team to enhance technical expertise across all products and ensure high levels of service delivery
• Serve as a second-tier support resource for Service Technicians, Sales Representatives, and Customer Support Representatives
• Foster a strong collaborative relationship with the R&D and Customization & Adaptation departments, who act as a third-tier support for the most complex cases
• Schedule and perform or assign online resolution of customers' Service needs (e.g. programming) according to defined rate, incl. service documentation and invoicing
• Conduct technical training sessions
• Play a crucial role in the launch of new products or features, including participation in the testing phase
• Monitor and analyze trends in customer inquiries and product issues to identify potential areas for product or process improvements
• Assist in complex warranty claim assessments

Qualificationsand Skills

• High school diploma from technical education e.g. mechanic/electrical engineering (a higher degree in Engineering is preferred but not mandatory) or equivalent experience
• 3-5 years technical service / support or similar experience is meritorious
• In-depth knowledge of spare parts and products
• Proficiency in computer skills, particularly with Windows-based programs (Excel, PowerPoint, Teams, etc.), experience from D365 would be an advantage
• Ability to identify issues, propose and implement solutions, and effectively communicate these solutions to key stakeholders
• Ability to quickly absorb information and manage multiple systems and information sources simultaneously
• Fluency in English and French is mandatory, additional languages would be an advantage
• Experience in call-based remote support is a plus

Who AreYou

You are askilled professional with a strong background in electrical and mechanicalengineering, capable of excelling in a dynamic technical support role. As aself-motivated and deadline-oriented problem solver, you adapt to complexinternational environments while effectively structuring and prioritizing tasksto meet stakeholder needs.

With acollaborative spirit, you thrive both independently and in teams, quicklyabsorbing information and managing multiple systems. As a Technical SupportRepresentative, you provide top-notch support by leveraging your expertise andcompany resources to address technical issues.

You have abroad understanding of diverse markets and customer needs, and you are willingto constantly learn and continuously improve. Your technical knowledge enablesyou to assist customers effectively, while your ability to operate remotelyshowcases your adaptability and strong communication skills, making you avaluable asset in delivering exceptional support.

WhyPermobil is a great next step for you:

• You'll make a difference. Every day.
  Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.
• You'll make your mark as part of our future.
  We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
• You'll feel welcome from day one.
  We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

MoreInformation

Pleaseapply via our career page no later than September 30th. We will conductselection continuously so send us your application today!

Foradditional information about the position, please contact Sofiane Belbachir, TechnicalSupport Manager, [email protected], or Zivile Mitkute, TalentAcquisition Partner, [email protected]

Forinformation regarding Permobil's Privacy Notice, please visitprivacy.permobil.com

Moreabout Permobil

Permobilfounder Dr. Per Uddén believed that helping people achieve the greatest levelof independence is a basic human right and, for over 50 years, Permobil hasheld fast to that belief. Permobil is a global leader in advancedrehabilitation technology, passionate about better understanding our users'needs and improving their quality of life through state-of-the-art healthcaresolutions. Today, those solutions include power wheelchairs, seating andpositioning products, power assist, and manual wheelchairs.

Permobilis part of Patricia Industries, a subsidiary of Investor AB, and isheadquartered in Sweden. Permobil has more than 2000 team members in 18countries around the world. For more information regarding the company'sstoried history and complete product line, visit permobil.com.