General Information

Req #

WD00081468

Career area:

Services

Country/Region:

France

State:

Hauts-de-Seine

City:

Rueil-Malmaison

Date:

Thursday, April 17, 2025

Working time:

Full-time

Additional Locations:
* France - Hauts-de-Seine - Rueil-Malmaison

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

This is a technical role within the Lenovo's Premier Technical Support team based in Paris area, France. In this role you will be delivering best in class support to Lenovo's Premier Support customers in France. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, monitors, smart devices) maintaining high first time fix rates and dispatching parts to on site engineers as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. This role reports to the Technical Support Manager for Premier Support.

Responsibilities:

• Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting.
• Identify the cause of hardware / software faults and provide a solution.
• Resolve issue over phone / email or onsite via parts and engineer dispatch.
• Work with Technical Account Management team to monitor and track issues to ensure speedy resolution.
• Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provide input on recurring customer problems and share that information with other technical team members when relevant.
• Monitor own workload and drive to closure.

Requirements:

• Knowledge on Windows Operating Systems and MS Products
• Ability to prioritize and manage daily workload effectively
• Effective communication skills at all levels - written and verbal
• Ability to see multiple perspectives
• Pro-active attitude and willingness to learn
• Business fluent French and English; Other language skill is a plus

Desirable Qualities/ Nice-to-have:

• Experience within IT Services and Working with Field Service Providers
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, monitors, smart devices)

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

What Lenovo can offer You:

* An open and stimulating environment within one of the most forward-thinking IT companies

* Opportunities for career development & growth

* Access to trainings for personal development

* An international team with a high focus on Gender Diversity

* Attractive compensation package and Performance based rewards

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* France - Hauts-de-Seine - Rueil-Malmaison

* France

* France - Hauts-de-Seine

* France - Hauts-de-Seine - Rueil-Malmaison

AI PROCESSING NOTICE

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