Job Title

Salesforce Marketing Cloud Platform Specialist
Summary of the Role

We are looking for a Salesforce Marketing Cloud professional to join our IT team as we embark on the implementation of Salesforce Marketing Cloud. This role will be essential in the migration from our existing marketing platform, supporting user training, adoption, and ongoing platform administration and governance. The successful candidate will have both functional knowledge in Marketing Cloud and technical skills to manage platform configurations, integrations, and automation.

In this role, you will have a chance to:

Implementation & Migration Support:

• Support the transition from the current marketing platform to Salesforce Marketing Cloud.
• Collaborate with IT, marketing, and CRM teams to define requirements and ensure smooth data migration.
• Facilitate integration with Salesforce CRM, Data Cloud, and other connected systems.

Marketing Cloud Administration & Governance:

• Oversee user roles, permissions, and access controls in Marketing Cloud.
• Configure and maintain Business Units, IP warming, Sender Authentication Package (SAP), and domain management.
• Support compliance with data privacy regulations (General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA)) and email deliverability best practices.
• Monitor system performance, usage, and logs, proactively addressing issues.

User Training, Enablement & Support:

• Create and facilitate training sessions, workshops, and documentation for marketing teams.
• Develop best practice guides and FAQs to enhance user adoption.
• Provide ongoing support and troubleshooting to marketing users.

Platform Optimization & Automation:

• Configure Journeys, Automations, Email Studio, and Cloud Pages based on business needs.
• Implement segmentation strategies, data extensions, and audience management.
• Utilize SQL, AMPscript, and API configurations to support advanced use cases.
• Work with stakeholders to improve processes and maximize platform efficiency.

Agile Collaboration & Continuous Improvement:

• Participate in agile ceremonies (stand-ups, sprint planning, retrospectives).
• Work with cross-functional teams to align Marketing Cloud capabilities with business objectives.
• Stay updated with Salesforce releases and recommend enhancements.

About Ideal Candidate:

• Proven experience in Salesforce Marketing Cloud administration, implementation, or consulting.
• Background in marketing and business processes is a plus.
• Understanding of Marketing Cloud Studios & Builders (Journey Builder, Email Studio, Automation Studio, Content Builder).
• Knowledge of SQL, AMPscript, APIs, and integrations with Salesforce CRM and Data Cloud is a plus.
• Experience in training and upskilling users in Marketing Cloud or marketing automation platforms.
• Effective problem-solving skills and ability to troubleshoot technical & functional issues.
• Experience working in agile environments and cross-functional teams.
• Understanding of marketing automation, personalization, and data-driven campaigns.

Application process

The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé.

Are you the one we're looking for? Apply now

What we can offer you

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-EMEA

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France, please contact us at accommodations.france@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.