Pour les employeurs
Tech Support Manager
InPost
il y a un jour
Date de publication
il y a un jour
S/O
Niveau d'expérience
S/O
Temps pleinType de contrat
Temps plein
Company Description

Mondial Relay, a prominent force within the InPost Group, proudly leads the market in out-of-home delivery.

We offer a simple, fast, economical and virtuous parcel shipping and delivery service, through a network of Relay Points and Lockers, creating links between e-merchants, merchants and consumers. Becoming the leader in out-of-home delivery in Europe is the challenge that our 1,400 employees are taking up together with passion, through numerous collaborative projects, in a working atmosphere full of PEP'S.

Ready to take part in this adventure?

Please submit your CV in English.

Job Description
  • Plan and oversee the team's work. Delegate tasks appropriately, and ensure their successful execution.
  • Ensure alignment with company objectives and IT service level agreements (SLAs).
  • Conduct regular 1:1 meetings and team briefings to ensure alignment and address concerns.
  • Provide constructive and timely feedback.
  • Take action to address performance issues, recognize achievements.
  • Make recommendations for salary increases, bonuses, and promotions based on contributions.
  • Identify skill gaps, create personal development plans (PDPs), and drive initiatives for professional growth, including training in technical and soft skills.
  • Resolve complex technical issues that exceed the expertise of other team members, acting as the final escalation point.
  • Ensure resilience of IT systems and compliance with established cybersecurity policies and standards.
  • Develop and implement a consistent strategy for testing and rolling out technical solutions.
  • Maintain transparent and effective communication channels within the team and across departments.
  • Serve as the bridge between the Helpdesk team and senior leadership.
  • Analyze and propose improvements to technical procedures and operational processes.
  • Automate repetitive tasks to enhance efficiency and accuracy.
  • Define, monitor, and analyze key performance indicators (KPIs) such as resolution times, ticket volumes, and customer satisfaction.
  • Create actionable reports to present to stakeholders.
  • Foster a positive and collaborative work environment, promoting teamwork and cooperation.

Qualifications
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Additional certifications such as ITIL, Microsoft Certified Solutions Associate (MCSA), or similar are a plus.
  • Strong analytical skills and a proactive, solution-oriented mindset.
  • Proven leadership and team management capabilities, including conflict resolution.
  • Excellent interpersonal and communication skills to engage internal stakeholders.
  • Familiarity with ITSM tools like ServiceNow, Zendesk, or Jira.
  • Competence in developing IT policies and processes.
  • Demonstrated experience in managing an IT Helpdesk team or similar.
  • Hands-on experience with IT infrastructure management (hardware, software, and networks).
  • A track record of process optimization and automation in IT operations.
  • Fluency in French.
  • Proficiency in English (min. B2 level required).

Additional Information

And if you join our community, you will be able to benefit from:
  • individual variable compensation (CDI contract)
  • attractive profit-sharing and profit-sharing bonuses
  • a collaborative way of working, based on autonomy and responsibility
  • professional development opportunities throughout your career

In a top-notch working environment, you will be proud to take part in our business project.
Balises associées
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RÉSUMÉ DE L' OFFRE
Tech Support Manager
InPost
Villeneuve-d'Ascq
il y a un jour
S/O
Temps plein