Come and join the leading #avoexperts

Westfalia Fruit is a leading multinational supplier of fresh fruit and related value-added products to global markets. Through our vertically-integrated supply chain we grow, source, ripen, pack, process and market quality avocadoes & fresh produce - 365 days a year & across the globe.

With the largest avocado-growing footprint in the world, we are recognised as the leading #avoexperts and considered as the supplier of choice to both retail & wholesale customers whom we serve from sales offices in the UK, Europe, North America, Latin America & Southern Africa.

We're looking for an IT Application Support Specialist to join our team in, Rungis, France- 6-month interim contract (with potential for extension).

Westfalia France is seeking a talented IT Application Support Specialist to become an vital part of our high-performing team. As a key member, you'll ensure the smooth operation of our M365 and D365 platforms, providing comprehensive support including user training, access management, and expert troubleshooting. You'll manage support tickets, collaborate seamlessly across teams, and maintain secure system access, all while leveraging your proactive problem-solving skills and meticulous documentation practices.

Responsibilities include:

• Provide comprehensive support to Westfalia France users for M365 and D365 platforms.
• Develop and deliver targeted end-user training programs to maximise user adoption and proficiency.
• Manage and resolve support tickets and email inquiries received through the external support queue, ensuring secure and appropriate access.
• Collaborate effectively with cross-functional teams to resolve support requests and provide thorough explanations to users.
• Onboard new users by provisioning necessary access levels, adhering to established security protocols.
• Proactively troubleshoot user access issues, employing advanced diagnostic techniques to resolve problems efficiently and minimise escalations.
• Contribute to first-level technical support as required.
• Document all support interactions, including problem descriptions, updates, and resolutions, within the designated ticketing system.

Requirements

• Proven experience supporting ERP applications, including training delivery.
• Proficiency with standard IT hardware and a capacity to quickly learn IT management software.
• Fluent in both French and English (spoken and written).
• Strong analytical and problem-solving skills to effectively diagnose and resolve application issues.
• Excellent communication and interpersonal skills, fostering collaborative relationships.
• Self-motivated, proactive, and agile, with the ability to work independently and as part of a team.
• Demonstrated organisational, time management, and detail-oriented approach.

Benefits

• 25 days holiday, plus public holidays
• Competitive Salary
• Profit sharing incentive
• Health Insurance
• Pension contribution
• Life Assurance
• Meal ticket contribution

Please note that this position does not have a specific closing date. We encourage you to apply as soon as possible as we will be reviewing applications on a rolling basis and the advert may be removed at any time.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.