Customer & Channel Proximity IT Specialist - Pernod Ricard Southern Europe - Marseille - CDI

About Pernod Ricard:

Pernod Ricard is a global leader in the wine and spirits industry, renowned for its distinguished portfolio of brands, including Ricard, Absolut Vodka, Chivas Regal and Martell Cognac. Committed to innovation and digital transformation, we continuously evolve to meet dynamic market demands while fostering a collaborative and inclusive corporate culture.

Position overview:

We are seeking a highly motivated and detail-oriented Customer & Channel Proximity IT Specialist to join our Southern Europe IT Solutions team. The team is mainly based in Madrid, but the vacant position is in Marseille. This role serves as a strategic interface between business stakeholders in sales and e-commerce and the global IT function, ensuring alignment between business needs and technological capabilities.

This is a functional, business-oriented role rather than a technical one. The successful candidate will act as a key liaison, ensuring smooth adoption and optimization of digital tools and processes within the organization.

Key responsibilities:

• Serve as the primary IT liaison for the French Sales, e-commerce and Maison Yellow teams, ensuring that business needs are effectively gathered and translated into actionable IT requests.
• Support the evaluation and potential deployment of projects in other Southern European markets, aligning with regional business priorities and ensuring seamless integration.
• Analyze and document business requirements, facilitating their implementation within the global IT framework.
• Collaborate with the global IT team to prioritize and allocate resources for system enhancements and process improvements.
• Oversee the adoption and optimization of Salesforce Consumer Goods Cloud (SFA tool) and Magento (e-commerce platform).
• Lead user acceptance testing and validate quality assurance testing to ensure system efficiency and accuracy.
• Drive the adoption of global IT solutions within the French sales organization, ensuring alignment with local business processes.
• Conduct training sessions, prepare documentation, and promote best practices to facilitate seamless system integration.
• Act as an intermediary for IT incident escalation, ensuring that functional issues are effectively diagnosed and addressed by the global IT team.

Candidate profile:

• Fluency in French and English is mandatory. Proficiency in additional Southern European languages (Spanish, Italian, Greek) is an asset.
• Proven experience in sales, business operations, or IT functional roles, ideally within the consumer goods, retail, or e-commerce sectors.
• Strong understanding of sales processes, including on-trade, off-trade, and e-commerce.
• Working knowledge of Salesforce Consumer Goods Cloud or other CRM tools is highly desirable.
• Familiarity with e-commerce platforms (Magento or similar) is advantageous.
• Proactive and independent approach, with the ability to work autonomously while driving initiatives effectively.
• Strong interpersonal and communication skills, with the ability to build relationships and collaborate with both technical and business teams.
• Excellent problem-solving skills and a solutions-oriented mindset.
• Strong project management capabilities, comfortable working in a global, cross-functional environment.

Why join us?

• Be part of a global organization with a strong emphasis on innovation and professional growth.
• Play a critical role in digital transformation initiatives supporting a leading sales organization.
• Enjoy career development opportunities within Pernod Ricard's international structure.
• Work in Marseille, with a hybrid work model offering flexibility and collaboration.

Application Process:

• Initial interview with the recruitment team.
• Interview with the hiring manager.
• Final interview with senior leadership and the HRBP.

If you are passionate about bridging the gap between business and technology, possess a strong functional understanding of sales and IT solutions, and are eager to support a globally recognized organization, we invite you to apply and contribute to Pernod Ricard's continued success.

Job Posting End Date:

Target Hire Date:
2025-05-01

Target End Date: