We are currently looking for a "Service Desk Operator" to strengthen the Cronos Europa team.

Responsabilities:

• Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent

• Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes.

• Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them. Make use of the knowledge database

• Follow the documented procedures

• Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups

• Record and update information in knowledge database

• Monitoring progress of incident resolution relative to the appropriate SLA

• Keeping customers informed on incident status and progress

• Managing the incident life-cycle, including closure and verification

• Closing incidents and confirmation with the customer

Technical skills:

• Minimum of 1 year of relevant professional experience

• Good IT knowledge

• Experience using ticketing tools

• User oriented

• Very good skills in all of the MS office applications

• ITIL V4 Foundation Certified

• Language and communication skills

• Fluent in both English/French both written and oral

Why Cronos Group?

We'll propose you:

• An attractive salary package

• A good work-life balance environment

• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.

• The opportunity to develop your skills thanks to tailor-made training courses according to your needs

• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!