We are currently looking for a "Service Desk Operator" to strengthen the Cronos Europa team in Strasbourg.

The Service Desk Operator will provide technical support services within IT Service Desk. The role requires ensuring operational continuity, troubleshooting technical issues, and assisting users with IT-related queries.

Key Responsibilities

• Provide first-line IT support to users.
• Manage, categorize, and resolve IT incidents following established service procedures.
• Escalate complex issues to the appropriate technical teams.
• Maintain and update records of technical issues and resolutions.
• Ensure timely communication with users regarding incident progress and resolutions.
• Support IT operations in Strasbourg and Brussels.
• Participation in regular service meetings with technical and steering committees.
• Daily timesheets must be completed and submitted for verification.

Required Skills & Qualifications

• Minimum 1 year of experience.
• English and French mandatory.
• Experience in IT Service Desk support or similar technical roles.
• Proficiency in troubleshooting IT systems, hardware, and software.
• Strong communication skills and ability to provide clear user support.
• ITIL certification passed or with a view to passing within 3 months.
• Ability to work in a multilingual and multicultural environment.

Working Conditions

• Normal Working Hours: Monday to Friday, between 08:00 - 20:00.
• On-Call Support: May be required during non-working days, weekends, and public holidays.
• Teleworking: Possible within a 30-minute radius of the designated workplace, subject to approval.

Why Cronos Group?

We'll propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!