If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

Your role

Within Global Lens Innovation Deployment, the mission of Surfacing - Edging & Mounting team is to industrialize new processes, technologies and products to deliver to the facilities standard and robust manufacturing solutions and to work on technical/flow solutions for any new business including frames, edging or surfacing.

The mission of our service is to ensure the labs performances and to contribute to the activity development.

Being Support Technical Team member, your mission will be the roll-out, support and continuous improvement of any solution related to the previously mentioned technologies, on the EMEA zone and to promote standardization in the labs through Techno Club and technical audits.

Your missions

As Technical Support, your main activities will be:

Roll-out validated solutions and ensure support on it:

• configure and set-up equipment on site.
• provide trainings to local team and monitor the performance
• capture all difficulties and work-around to secure next intervention
• ensure troubleshooting to the labs on site or by remote.

Ensure reliability of technical solutions

• participate to technical exchange with developer
• fine tune solutions in relation with versioning team
• manage Standard Change Request: propose, answer, validate

Manage technical pilot on site:

• launch tests and perform results analysis.
• monitor Kpi.
• manage documentation and training materials.

Guide/participate with labs in any quality / performance issue:

• bring methodology for support resolution
• manage technical audits, animate the PDCA and ensure the impact on performance.
• capture fields data and be part of continuous improvement.
• participate to Techno Club meeting by sharing experience, capitalizing information and providing guidance / explanations on technical information (PCP).

Your profile

For this position, we are looking for a Technician with experience in Surfacing, Edging, Support or Engineering or someone holding a Master Degree in Engineering / Engineering School Graduate.

Following skills will be valued and appreciated for this position: comfortable in technical / mechanical behaviour, good understanding of IT data around equipment and knowledge on standard Office package.

This position is for someone who likes to work in a transversal, collaborative and international environment, within a dynamic and innovative team.

The candidate should be comfortable in English, curious and client service oriented, French will be a strong plus.

Travel across EMEA region is up to 50% of the time (usually you will travel for 1 week).

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.