About BlaBlaCar

BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

As a Content Specialist, you help ensure our members have an enriching and trustworthy experience by creating customer support content that helps millions of our community members every day. Within the Community Relations department you will be reporting directly to our Content Manager and will be part of the Content team composed of two additional Content Specialists. You'll cover content for various BlaBlaCar products, including Bus, Carpool, and Daily, among others.

Your responsibilities

• Content creation: research, plan, and produce source content in English for support channels like the Help Centre and agent templates. This includes understanding requests through research or meetings and determining which content updates are necessary.
• Localization management: ensure that the content is adapted to the markets' specificities and coordinate the localization with the local content owners
• Content implementation: manage and implement content updates across multiple platforms and tools, such as Salesforce Service Cloud, Jira, and Google Suite

Your qualifications

• You have strong communication skills in English (written and verbal)
• You have a comprehensive understanding of our products and their operational workflows
• You are detail oriented, structured and organized
• You are resourceful and can adapt quickly, especially to various tools
• You have a previous experience in content writing
• Nice to have: Familiarity with tools such as Salesforce, Jira, or content localization platforms
• Nice to have: Experience working in a fast-paced, international tech environment

What we have to offer

• Full remote possible in the country of employment
• 4 additional weeks on top of legal maternity leaves
• Financial support for home office equipment
• Local meal plan & public transport policy
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product
• 1 day per year for social engagements with non-profits

Interested in joining the ride?

• a 45-min video-call with our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions;
• a fully remote exercise to evaluate your technical skills;
• a 60-min video-call with Laura Garde, our Head of Ops Excellence - Customer Support, and Morgane Hugues, Content Specialist, to review your exercise and to give you more insights into the role and discuss further your background