We're Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.

We're all about matchmaking, and our sites help people find whatever they're looking for in their local communities - whether it's a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

What you'll do & Who you are

We are looking for a Collections Officer to join the Finance team in our Paris office. This is a hybrid position (2-3 days in the office), reporting directly to the Collections Team Manager.

Job description/role:

- Provide day-to-day collections and helpdesk function.

- Review old balance reports and prioritize customer contacts.

- Contact customers via outbound calls when payments have been rejected or invoices have not been paid.

- Review direct debits to verify outstanding payments.

- Communicate with customers orally and by e-mail

- Research and respond to internal/customer requests, which may include copies of invoices and statements and updating system notes as required.

- Ensure and improve the quality of the managed portfolio database.

- Research and respond to internal/customer inquiries, which may include, but is not limited to, providing copies of invoices and statements and updating system notes as necessary.

- Contribute to dispute resolution by working with internal teams and/or customer to verify information.

- Meet daily, weekly and monthly targets set by management and prioritize the collection of receivables in the accounts ledger.

- Perform all other duties as assigned or requested.

Qualifications:

- Fluency in French is essential

- English verbal and written communication skills (B1-B2)

- 5 years' experience in collections and customer contact

- Experience working in a large international financial team is an advantage.

- Proven success in working with external customers as partners.

- Strong communication skills with the ability to engage customers in the right way.

- Proven ability to work effectively both independently and as part of a team.

- Organizational skills to handle large volumes of work.

- Necessary mastery of Google and MS Office suites

- Experience with SAP and SalesForce financial systems is an advantage.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary
• Participation in our Short Term Incentive plan (annual bonus)
• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moonwell why not! just make sure you have internet connection!
• A 24/7 Employee Assistance Program for you and your family, because we care
• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don't meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don't meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.