Company Description

Join us
For more than 30 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit - to seek new horizons - boldly envisioning the future and turning it into reality. Today, more than 4,800 experts from over 50 countries contribute to our sustainable success.

Job Description

As a member of the Global Technical Support Team at Miltenyi Biotec, you would have the opportunity to provide expert-level technical support for our product portfolio, deliver product training, and support products during their lifecycle. Due to the nature of our client base, this position requires excellent English and French language skills.

• You provide technical support to colleagues worldwide (sales, support, and service), distributors, and customers. In this role, you will have the opportunity to respond to queries, provide application support, and investigate and troubleshoot technical issues.
• You meticulously document your support activities and collate, analyze, and communicate the data required for the analysis of product performance.
• You work with other departments to handle complaints. Your role will include managing and maintaining our product knowledge database.
• From time to time, you may also be called upon to provide on-site support during customer demonstrations, instrument installations, or troubleshooting.
• Finally, you create, manage, and deliver product training in-house and in the field worldwide. You support products by working with marketing, R&D, and production during all stages of the product lifecycle.

Qualifications

• You hold an academic degree (Master's or PhD) in natural science (biology, biotechnology, or medicine), engineering, or a comparable scientific qualification.
• It is essential to have proven experience in different biological fields, such as cell biology, immunology, hematology, neurology, or stem cells. Experience in flow cytometry, cell culture, functional assays, transfusion medicine, or cell processing is an advantage.
• You are a strong communicator in English and French, able to discuss technical issues and convince stakeholders via written and oral presentations.
• You have a strong service-oriented mindset and are skilled in serving customers.

Additional Information

What we offer

• Flexible and remote work: Enable time management on your terms
• Diversity: International teams and cross-border intercultural communication
• Room for creativity: It's the most clever solution that we always strive for
• Health & Sport: We offer a wide range of corporate sports activities and health provision
• Miltenyi University: A clever mind never stops learning, take advantage of our inhouse Training Academy

We are looking forward to your application
If you have the skills and qualifications for this position, please use the link to send us your details. Please give us some idea of when you can start and the kind of salary you are looking for.

Internal application period:
12.11.2024

Contact information:
Alexandra Holz (HR) +49 2204 8306 2555
Kathrin Kröger (Hiring Manager, Global Technical Support Research) +49 151 40659514

HRC0017389