Since 2012 Odaseva has helped global enterprises protect and secure their most valuable asset: data.

Our platform and tools empower data-driven organizations to combat evolving threats, maintain operational integrity, and comply with data regulations.

Our products include Backup and Restore, Archiving, Data Privacy solutions and much more.

We're a fast-growing scale-up with offices in San Francisco, Paris, Sydney, London, Kuala Lumpur, Singapore, and more.

We serve a global customer base including Fortune 500 companies, government organizations, and NGOs, reaching more than 100 million Salesforce users worldwide.

At Odaseva, our values - Trust, Service, Commitment, Excellence, Kaizen, and One Team - define the environment we foster for our employees to thrive and succeed.

Due to significant growth and to address the needs of our support team, we are seeking a Tier 1 Support Specialist.

As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience. You responsibilities will include:

• Respond to support tickets and inquiries through phone, e-mail, and live chat
• Diligently work with customers by providing regular updates to tickets and open issues
• Communicate closely with Support tier 2 to troubleshoot and resolve issues
• Assist with QA regarding bugs and new features, consistently test functionality of the platform
• Assist in managing the knowledge base to help clients find answers to frequently asked questions
• Be passionate about making our customers happy
• Be open to wearing multiple hats with a readiness to support all members of the Odaseva team

You will bring:

• Bachelor's degree or higher in Computer Sciences or other relevant field
• 1 year of experience resolving technical issues for clients in a support environment ideally for a SaaS company
• Background in establishing and building lasting customer relationships and/or customer support experience
• Ability to multitask between calls, emails and open cases to resolve issues
• Ability to thrive under tight deadlines
• Comfortable presenting ideas internally and to client stakeholders
• Excellent time and priority management skills
• Excellent communication skills
• Full professional fluency in both French and English
• Salesforce experience is a plus

More about Odaseva:

Odaseva is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For more informations and follow us: Linkedin and Odaseva.com