Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It's an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Le conseiller technique clinique CI est chargé de fournir une assistance clinique et technique à distance sur nos produits et la gestion des comptes. En tant que conseiller technique clinique CI chez Cochlear, vous jouerez un rôle central dans l'assistance à apporter aux professionnels de la santé, au personnel du terrain et aux patients porteurs d'un implant cochléaire.

Au sein de la division implant cochléaire de notre filiale française et en collaborant avec le pôle B2B et B2C qui composent le service client, vos missions principales seront :

• Apporter un support à l'équipe terrain en fournissant une assistance téléphonique technique/clinique et sur les réglages des implants cochléaires
• Suivre les procédures relatives aux réclamations clients
• Apporter un support sur les logiciels et les équipements de réglage
• Gérer le suivi des activités dans le CRM conformément aux procédures et polices internes.
• Assister le service client dans la résolution de problématiques terrain récurrentes
• Assister le terrain lors d'évènements avec les hôpitaux, rencontres de professionnels ou de patients
• Participer et contribuer activement aux réunions transversales et d'équipe.
• S'engager dans des évènements EMEA, forum, et réseau afin de rester au fait des tendances et développements de l'industrie

Idéalement, vous répondez aux exigences suivantes:

• 2 à 3 ans d'expérience sur un poste similaire idéalement dans un secteur d'activité réglementé.
• Orientation process et sens du service clients
• Anglais confirmé
• Gestion des priorités et réactivité
• Rigueur
• Force de proposition
• La connaissance d'un ERP et d'un CRM sont des atouts

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks. That's why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life's opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.