Company Description

Mondial Relay, a smile on every street corner!

We offer a simple, fast, economical and virtuous parcel shipping and delivery service, through a network of Relay Points and Lockers, creating links between e-merchants, merchants and consumers.

Becoming the leader in out-of-home delivery in Europe is the challenge that our 1,400 employees take up together with passion, through numerous collaborative projects, in a working atmosphere full of PEP'S. Ready to take part in this adventure?

Job Description

Within our Tech Department, reporting to the Integration Manager, as the IT referent for a customer portfolio, you will provide technical support in pre-sales consultancy, in the deployment and configuration of flows and tools, as well as in after-sales follow-up.

As a customer IT advisor, you will also support Mondial Relay's sales teams and IT Department.

Key Responsibilities:

• Collaborate with external customers to explain and facilitate integration processes, providing recommendations on the most appropriate integration method for the customer
• Working closely with the sales and account management teams to understand customer requirements and expectations, ensuring a smooth transition from the sales phase to the onboarding phase.
• Utilize APIs, including SOAP and REST APIs, for seamless system integration. This will involve making API calls and troubleshooting errors which may come up.
• Work with various file integration formats, such as EDI and CSV.
• Provide exceptional support and customer service throughout the integration journey following customer go-live.
• Verify labels and ensure accurate configurations for a smooth onboarding process.

Qualifications

• Strong communication skills, both with external customers and internal team members.
• Proficiency in problem-solving, with the ability to propose multiple solutions to challenges.
• Experience working with APIs, JSON, IDR files, and real-time integrations.
• Familiarity with tools like Jira and Postman for efficient workflow management.
• Fluency in French and English

Additional Information

Additional Information

And if you join our community of Relayers and Relayers, you will be able to benefit from:

• individual variable compensation
• attractive profit-sharing and profit-sharing bonuses
• a collaborative way of working, based on autonomy and responsibility
• professional development opportunities throughout your career

As part of our diversity and inclusion policy, we guarantee compliance with the rules of non-discrimination in hiring and we are committed to helping people who are far from employment.