Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Role and responsibilities

In your role, you will be responsible to provide onsite support of Tachyon software application to customer engineering teams. Support includes daily support, customer training and multi-months projects. Strong customer interaction is requested as well as excellent collaboration with internal organization (customer support and R&D teams, marketing).

This role is a key role for ASML as it is the link between customer and internal teams, in order to raise customer's adoption of our tools and at the same time contribute to the product growth and development.

Furthermore you will be responsible for:

• Develop strong technical relationship with direct customer interface.
• Manage software engagement with regular customer review meetings and bringing critical customer requirements to Brion. Coordinate and drive technical responses to customer.
• Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
• Software product support: focus on product recipe debugging for advanced nodes less than 2x/1x nm. Drive & monitor of on-going customer engagements.
• Project ownership: define technical specs and timeline with customer & Product Engineering Group, drafting Statement of Work, establish regular review meetings. Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team.
• Conducting onsite basic training or coordinating requested training for our customer.
• Lead short term (multi month) projects within a small team (2-3 members), monitor deliveries, coach team members and handle communication between company end and customer end.

Education and experience

• Masters/PhD in Electrical Engineering, Optics sciences or Physical Sciences.
• 2-4 years' experience with Computational lithography & OPC software tools, Lithography knowledge is a plus.
• Previous experiences with direct customer interface
• Experience with Python would be considered a plus

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive col-leagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Strong analytical abilities
• Problem solving
• Strong communication
• Organization and leadership
• Ability to work effectively with other teams
• Strong interpersonal skills and ability to work effectively with different personalities

Other information

• When applying, please upload your resume and personal motivation and we will get back to you as soon as possible.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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