Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to allow organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

The Opportunity:

We're seeking an exceptional Principal Program Manager to join our Business Insights team and lead the pioneering development of next-generation Business Insights applications within the Dynatrace platform ecosystem, focusing on Data & AI products. You'll orchestrate the planning, execution, and delivery of complex AI and analytics programs that span multiple teams and technologies. You'll ensure that strategy becomes reality - on time, on scope, and with excellence - by building the systems, processes, and collaboration needed to execute at scale.

Your Mission

• Lead program governance for data and AI initiatives, building and maintaining integrated delivery plans, milestones, and risk frameworks.
• Align cross-functional execution across Data Science, Engineering, and Product Management teams to ensure predictable, high-quality outcomes.
• Own the success metrics, track adoption and performance, and continuously iterate based on evidence and feedback.
• Communicate strategy, progress, and results to executive and stakeholder audiences, influencing investment decisions.
• Identify dependencies, manage risks and trade-offs, and proactively remove delivery blockers.
• Establish clear operating rhythms, documentation standards, and communication cadences that allow transparency and accountability.
• Coordinate release and rollout. Partner with technical leads to validate scope, capacity, and resourcing for AI/ML development and platform evolution.
• Maintain program dashboards and progress metrics for leadership visibility, surfacing issues early, and proposing corrective actions.
• Drive continuous improvement in delivery processes, tooling, and sharing knowledge across Insights.

Minimum Requirements:

• 10 years in program, project, or technical operations leadership for large-scale data or AI initiatives.

Preferred Requirements:

• Strong understanding of data platform architecture, model deployment pipelines, and cloud-based software delivery.
• Expertise in program governance, dependency management, and risk mitigation across distributed teams.
• Proven ability to influence without authority, fostering alignment between technical and business stakeholders.
• Exceptional organizational and communication skills, balancing attention to detail with strategic foresight.
• Systems thinker with a passion for building repeatable, scalable delivery frameworks.
• Background in observability, monitoring, or analytics platforms.
• Certifications like the Project Management Professional (PMP) is a plus.

What success looks like:

You make complex AI and data programs run smoothly. Teams deliver on time, risks are surfaced early, and results are measurable. Leadership has confidence in execution, and cross-functional teams stay aligned from concept to launch.

Why You'll Love Being a Dynatracer:

• Innovation at Scale: Work on cutting-edge technology that impacts millions of users and the world's largest enterprises
• Global Impact: Contribute to a product that helps organizations deliver flawless digital experiences
• Career Growth: Access to a globally unique and tailor-made career development program
• Flexibility: Hybrid working models combining remote and in-office collaboration
• Diverse Culture: Work with a truly international team of experts from different countries and cultures
• Continuous Learning: Stay at the forefront of technology with access to the latest tools and training

Additional Information:

• This is a hybrid role in principle, but can be fully remote for employees living far from our hubs
• Open to candidates in the EMEA region with a preference for major tech hubs
• Domestic and international travel for in-office collaboration, conferences, and team meetings (approximately 10-20% of time)
• English is the primary working language
• Relocation support available for the right candidate