Key responsibilities/What you do

The sales support team is in charge of fostering profitable growth in the local Business Units and Global functions, supporting Sales function via better tooling, processes and training. The Sales Support Team is the home of the "Salesforce" application as the collaboration tool for Sales with adjacent functions, such as Legal, Compliance and Underwriting.

Reporting to the Salesforce CRM manager, the Salesforce administrator has the following responsibilities:

• Collecting user challenges and change requests and thus, recommending improvements of functionalities to business owners and discussing technical implementation and observed issues with Salesforce
• Perform tool administration to ensure Salesforce for local Business units and global / regional functions (1000 users), managing access rights of users, supporting end user via ticketing system, debugging issues, updating Flow, page layouts, record type as well as monitoring the actual utilisation of licences
• Support users in case of questions, help request on any function of the tool (e.g. reporting creation, ...)
• Organize workshops, gather user feedback and propose evolutions based on these feedbacks, to be implemented as part of administration topics or expansion
• Carry out regular internal Salesforce system audits and upgrades
• Work with the management team to determine appropriate Salesforce processes
• Grow the Salesforce skillset throughout the organization, and facilitate the training of new users and new deployments

Key requirements/What you bring

• Strong Salesforce product knowledge and at least 4+ years of Salesforce administration hands-on experience with Sales Cloud
• Certified Salesforce Administrator
• Additional Salesforce certifications an advantage
• Experience in Conga CLM an advantage
• Experience with implementing pragmatic and workable solutions
• Experience working in a B2B or B2B2C Legal and/ or sales environment within a multi national/ global organisation
• Exposure and experience in project management implementing and driving change
• Experience interacting within a matrix organisation
• Experience with coaching, training and developing user teams to optimise the use of Salesforce
• Fluent in English
• Expert in Salesforce Flow

Key benefits/What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

55987 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.